FAQ

Our STD Kits offer testing for a variety of STDs, including Chlamydia, Gonorrhea, Hepatitis B, Hepatitis C, HIV 1, HIV 2, Syphilis, Trichomoniasis, Mycoplasma, Ureaplasma, and Gardnerella. The specific STDs covered may differ depending on the type of kit you order, so please refer to the individual product pages for detailed information on each kit's testing panel.

Our STD Kits boast high accuracy rates thanks to our CLIA Certified and CAP accredited high complexity diagnostic lab, ensuring the Gold Standard in laboratory testing.

Our STD kits provide clear, step-by-step instructions and all the necessary materials for easy sample collection in the privacy of your own home. We offer a virtually painless blood draw option for a comfortable and stress-free experience.

Yes, our blood draw option is virtually painless. We use state-of-the-art microneedles that are so tiny, you'll barely feel them. Some people even refer to our blood collection method as a needle-free system since it doesn't involve a traditional venipuncture needle or a painful finger prick!

We offer a rapid 24-48 hour turnaround time for your confidential STD test results. You can typically expect to receive your results the very next day after your sample reaches our lab.

Your results will be securely delivered through our confidential online portal. You'll receive an email notification when your results are ready.

If you receive a positive STD test result, our team of independent healthcare professionals is here to support you. We offer confidential telehealth consultations and provide guidance on next steps, including treatment options and prescription ordering when appropriate. (medications not included)

Our standard turnaround time for results is 24-48 hours after your sample reaches our lab. However, delays can occasionally occur due to shipping or unforeseen circumstances. If you've been waiting for more than 48 hours, please contact our customer support team.

Yes, we take your privacy very seriously. Your personal information and test results are handled with the utmost confidentiality, in full compliance with HIPAA.

The delivery time for your STD Kit depends on your location. You can estimate the delivery time during checkout based on your zip code.

Yes, we offer confidential telehealth consultations with licensed healthcare providers who specialize in sexual health. If you receive a positive test result, a healthcare provider will reach out to you and offer guidance and personalized treatment recommendations. When appropriate, the provider can send a prescription order to your pharmacy of choice.

Yes, our independent network of telehealth providers can prescribe medications for certain STDs. They will evaluate your specific case and determine the most appropriate treatment option for you. The cost of medications is not included.

Our products and services are available via cash/credit pay, easy 4 payment plan, or HSA/FSA. You may have other options for STD testing and telehealth services which may be covered by your insurance. We recommend contacting your insurance provider directly to confirm coverage and other options.

It's important to ship your samples the same day as collection.

Your kit includes a prepaid shipping label and detailed instructions. Simply package your samples securely, attach the label, and drop off the package at your nearest UPS location.

Help us, help you. We strongly recommend shipping your samples the same day as collection to ensure accurate results. Storing samples may compromise their quality.

If you miss the shipping deadline, you may have to recollect. Please contact our customer support team as soon as possible.

If the biohazard bag is damaged, double-bag the sample. Place the existing biohazard bag (even if torn) inside a new, securely sealed Ziploc bag.

Treatment depends on the specific STD. Common treatments include antibiotics or antiviral medications. Our telehealth professionals will discuss the most effective treatment plan for you.

Yes, if you test positive, you will receive a free consult from our independent network of licensed healthcare providers. The provider can prescribe medications for certain STDs that can be filled at your local pharmacy. The cost of medications is not included.

Our products and services are available via cash/credit pay, easy 4 payment plan, or HSA/FSA but do not accept insurance. You may have other options for STD testing
which may be covered by your insurance. We recommend contacting your insurance
provider directly to confirm coverage and other options.

It's crucial to start treatment as soon as possible after a positive result. Our telehealth providers will guide you on the appropriate timeline.

Some STD treatments may cause mild side effects. If you experience any discomfort, contact your healthcare provider immediately.

If you suspect you have Chlamydia, Gonorrhea, Hepatitis B, Hepatitis C, HIV 1, HIV 2, Syphilis, Trichomoniasis, Mycoplasma, Ureaplasma, or Gardnerella, or have received a positive test result, it's important to seek medical attention promptly.

Our telehealth providers can offer confidential STD consultations, discuss STD treatment options, and provide guidance on next steps.

Early diagnosis and treatment are crucial for managing sexually transmitted diseases and preventing complications.

STDs can often be asymptomatic, meaning you might not experience any noticeable symptoms. However, it's important to be aware of common signs and symptoms that could indicate an STD:

• Unusual discharge from the genitals
• Sores, bumps, or blisters
• Painful or burning sensation when urinating
• Itching or irritation in the genital area
• Abnormal bleeding
• Pain during sexual intercourse

If you're concerned about your sexual health or have been exposed to an STD, it's crucial to get tested. You can visit your doctor, a local health clinic, or consider using an at-home STD test kit.

Remember, early detection and treatment are key to managing STDs and preventing complications.